Shipping

Australian dispatch and processing

In-stock orders placed through this Australian storefront are packed and dispatched from our Australian fulfilment location. We do not use international dropshipping for locally stocked products.

Orders are usually processed within 1 to 2 business days, Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day. Promotions and high-demand periods can extend processing time.

Shipping services and costs

We ship Australia-wide using tracked Australia Post Express services. The available service, final shipping cost, and any active free-shipping eligibility are displayed at checkout before payment.

Storefront promotions and shipping thresholds may change. The offer shown in your cart and at checkout at the time of purchase is the offer that applies to the order.

Estimated delivery times

Delivery estimates begin after dispatch and are set by the carrier. Australia Post currently publishes Express Post parcel estimates of 1 to 2 or more business days within the same state and 1 to 3 or more business days interstate. The actual estimate depends on the sending and delivery postcodes.

Carrier estimates are not guarantees and can be affected by location, network disruption, weather, public holidays, and seasonal demand. You can review current estimates on the Australia Post delivery updates page.

Tracking and delivery updates

A tracking number is sent to the email address used for the order after dispatch. Please check the tracking link for delivery scans, collection instructions, and carrier updates.

If tracking has not arrived after the normal processing period, check your spam folder and then contact us with your order number.

Address accuracy and changes

Please check the recipient name, street address, unit number, suburb, state, and postcode before submitting an order. Contact us as soon as possible if a correction is needed.

We will try to update an address before dispatch, but cannot guarantee a change after an order has entered fulfilment. If an order is returned because of an incorrect or incomplete address supplied at checkout, reasonable redelivery costs may apply.

Delayed or missing parcels

If tracking is overdue or shows an unexpected delivery issue, contact us with your order number. We will review the tracking information and, where appropriate, open an enquiry with Australia Post.

Carrier investigations follow the carrier's process and timeframes. We will keep you informed and provide any remedy required by applicable law.

Damaged or incorrect orders

If an order arrives damaged or contains an incorrect item, please contact us within 48 hours where possible so we can investigate promptly. Include:

• Your order number
• Clear photos of the outer packaging and shipping label
• Clear photos of the item received
• A short description of the issue

The 48-hour request helps us investigate transport issues quickly. It does not limit any rights that cannot lawfully be limited.

Available destinations

This storefront primarily serves Australian delivery addresses. Available destinations are shown at checkout. If a destination is not available, contact us before ordering rather than entering an alternative or incomplete address.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies rights or remedies that cannot be excluded under the Australian Consumer Law or other applicable law.

For faulty, damaged, incorrectly supplied, or materially misdescribed goods, please also review our Returns and Refunds Policy.