FAQ

Check the product page and the relevant batch certificate or analytical report. A reported purity value applies only to the batch and test identified in that document. It does not establish sterility, safety, suitability, or regulatory status.

Available certificates and batch documents are published on our Lab Results page. If a document is not listed, contact us with the exact product and batch details so we can check what is available.

Use the product page, label, and applicable batch document as the source for product-specific information. Contact our team if you need help matching an order to an available document.

Follow the storage information supplied on the product page, label, or batch documentation. Storage requirements can vary. Contact us if the supplied documentation is unclear.

Payment options are shown securely at checkout. Availability can vary depending on the order and payment provider. If you need help with payment confirmation, contact us with your order details.

We do not accept change-of-mind returns after dispatch because product integrity and storage history cannot be verified. This does not limit remedies for faulty, damaged, incorrect, or materially misdescribed goods. Review our Returns and Refunds Policy for details.

Contact us within 48 hours where possible with your order number and clear photos of the packaging, label, and item. The 48-hour request helps us investigate quickly and does not limit rights that cannot lawfully be limited.

Some research orders may qualify for custom pricing. Contact our team with the products, quantities, and research organisation details so we can review the request.

Yes. Available Australian delivery options and final shipping costs are shown at checkout. Orders are packed and dispatched from our Australian fulfilment location.

We use tracked Australia Post Express services for Australian orders. The service available for your address is confirmed at checkout.

Orders are usually processed within 1 to 2 business days. After dispatch, Australia Post currently publishes Express Post parcel estimates of 1 to 2 or more business days within the same state and 1 to 3 or more business days interstate. These are estimates and vary by postcode and network conditions.

Yes. Tracking is sent to the email address used for the order after dispatch. Check your spam folder or contact us if it has not arrived after the normal processing period.

For laboratory and research use only. Not for human consumption.

Products are presented and supplied strictly for laboratory, analytical, and in-vitro research. They are not drugs, foods or cosmetics. Any use outside that stated research context is prohibited. A research-use description does not replace obligations under applicable law or by itself determine regulatory status.

Products are sold exclusively to qualified researchers and licensed laboratories. By creating an account and placing an order, purchasers agree to the Terms of Service and Research Use Policy, and declare that products are purchased for laboratory research use only and not for human consumption.

No. We supply product specifications and analytical documentation only. We do not provide guidance on the use of any product.

Yes. We may reasonably refuse or cancel an order where it conflicts with our research-use policy, appears fraudulent, contains a material pricing or availability error, or raises a legal or safety concern. A paid order cancelled by us will be refunded to the original payment method.